Privacy Policy

1. Who we are

Claura Designs Pvt. Ltd., Khasra No. 1143/1, 1st Floor, Village Rithala, New Delhi – 110085, India is responsible for the information described in this policy. Customer support: care@claura.in and +91 78400 83400.

2. Information processed by the App

Depending on how you use the App, we may process:

• Account information, including name, email address, phone number and customer identifier.
• Delivery information, including recipient, address, postcode, city, state and country.
• Shopping activity, including products viewed or searched, wishlist, cart, assigned shopping market and order history.
• Transaction information, including order number, amount, currency, payment status, refund and fulfilment status. The App does not store full card numbers or CVV.
• App and device information, including app version, operating system, device model, language, device region and timezone.
• Limited crashes, performance measurements and technical events used to identify and fix problems.
• Communications and information provided when contacting customer support.

3. No GPS location collection

The App does not request foreground or background GPS location. Device region and timezone may assign the India or international shopping market automatically. India is used as the safe default when the App cannot determine a market. The delivery country remains authoritative for checkout eligibility.

4. How we use information

Information is used to:

• Display products, INR prices and availability for the automatically assigned Shopify market.
• Maintain carts, wishlists, recently viewed products and account sessions.
• Authenticate customers and display orders and saved addresses.
• Process checkout, payment, delivery, returns, refunds and support.
• Prevent fraud and security incidents, diagnose errors and improve reliability.
• Comply with legal, tax, accounting, consumer-protection and regulatory obligations.

5. Service providers and sharing

We share only information reasonably required for a provider to perform its service. Providers may process information in India or other countries where they operate.

• Shopify for catalogue, markets, cart, customer accounts, orders and international hosted checkout.
• Fastrr/Shiprocket and their checkout, payment and logistics partners for India login, checkout, fulfilment and delivery.
• Payment providers displayed during hosted checkout. Payment fields are entered into provider-hosted pages and are not stored by the Claura App.
• Judge.me for product-review display and related review services.
• Sentry for limited crash and performance diagnostics, configured not to send default personal information.
• Hosting, support, fraud-prevention, professional advisers and authorities where reasonably necessary or legally required.

6. Information stored on your device

The App stores non-sensitive shopping preferences locally, including cart, wishlist, recent searches and viewed products. Authentication and authorised checkout tokens use operating-system protected secure storage.

Hosted checkout and selected support pages may use provider-controlled WebView cookies or storage to maintain sessions and complete the requested service.

7. Legal bases and choices

Depending on your country, processing may be based on performing a contract, consent, legal obligations or Claura’s legitimate interests in operating, securing and improving the App. Optional permissions may be declined without losing unrelated shopping features.

The current App does not request GPS location and does not enrol users in WhatsApp abandoned-cart marketing.

8. Retention

Information is retained only as long as reasonably necessary. Order, payment, tax, accounting, fraud-prevention and dispute records may be retained where legally required or reasonably needed for legal claims.

For completed or rejected account-deletion requests, direct contact details and internal notes are normally removed from the operational request log after 30 days. The remaining minimal request identifier, dates, status, source and provider are normally deleted after 12 months, unless longer retention is required by law or for an active dispute.

Uninstalling the App does not automatically delete records held by commerce and fulfilment providers.

9. Security

We use reasonable safeguards including HTTPS, protected credential storage, access controls and limited diagnostics. No system can guarantee absolute security.

10. Your privacy rights

Subject to applicable law, you may request access, correction, deletion or a copy of certain information, object to or restrict certain processing, or withdraw consent where processing relies on consent.

Use Delete Account in Account settings or contact care@claura.in. Records required for law, tax, fraud prevention or disputes may be retained.

11. Children

The App is intended for adults and does not knowingly collect personal information from children under 18 without a parent or guardian.

12. International use and transfers

Information may be processed outside your country through Shopify and other providers. Where required, Claura uses appropriate safeguards and honours mandatory local rights.

13. Changes

The effective date and version identify this policy. Material changes will be communicated appropriately where required.

14. Contact and grievance redressal

Privacy and customer requests: care@claura.in or +91 78400 83400.

Grievance Officer: Karan Chhabra. Email: manan@claura.in. Phone: +91 7827207985.